Our team has two areas of service, North America (NA) P2P Call and Resolution center and Latin America (LA) P2P Call and Resolution center. Inside NA we have a sub- team called Ion conference P2P Call & Resolution center to provide better customer service on the big issues that can't be resolved on the phone.

You can contact us through our Toll Free Help Line

This team provides business service for any purchase to payment process inquiry related to Procter & Gamble plants inside the United States , Canada and Puerto Rico. (If you are located in any other country and you have business with a Procter & Gamble US plant you can obtain information through us).

This team provides service for the P2P process to Latin America. At this time the countries in scope are Colombia / Venezuela / Mexico / Peru /Brazil / Guatemala / Chile / Panama / Nicaragua.

This team handles the big issues for North America. In order to provide the best customer service, the ION team follow-up on those issues that can't be resolved on the phone.

The ION team is an extension of the NA P2P Call & Resolution Center. For access to the ION conference it is necessary call the Toll Free Help Line 1-888-839-9059, get a ticket number and follow the steps provided by the agent on the line.

1. Question on more than ten outstanding invoices.
2. Maximum of 50 outstanding invoices per request.
3. Invoices must be past due.
4. Requests must arrive in the following windows excel format with all the information required (Click on invoice information request).
5. Requests must arrive via e-mail address with the ticket number in the subject (remember to first call our help line).

The ION team provides five working days turn around after receipt of the e-mail to get back to you with the invoice status.