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Learn About Invoicing and Payments

P&G Invoicing Methods

We are committed to making payments as quickly and efficiently as possible. As such, we want to inform you about the various invoicing methods available for you to do business with P&G.

P&G supports many paperless invoicing methods as well as paper. While we realize that every supplier is different, we strongly recommend that you use the most appropriate e-invoicing option for your company before resorting to paper.

E-invoicing can:
  • Accelerate invoice receipt
  • Enable full visibility and tracking of invoice status
  • Eliminate lost invoices thus reducing the potential for delayed payment
  • Reduce cost of sending invoices
  • Support environmental “green” sustainability goals

The table below summarizes all invoicing methods and helps you select the best invoicing option for your company.Use the criteria listed on the left side to understand which option best suits your need. Click on each box to find more information about each method – overview, enrolling process, and cost structure when applicable.

The table is from a buying P&G Legal entity point of view only. The ‘Country’ dimension in the table is referring to the country where the purchasing P&G Legal entity is VAT registered. Suppliers need to perform their own due diligence to assess if the proposed invoicing solutions are meeting their specific relevant country requirements as well.

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Accounts Payable Customer Response Center

Please select the relevant country to find the phone number or email address for your Accounts Payable Customer Response Center

Argentina

Head Office & Plant
Phone: +800-3331003

Australia

Head Office & Plant
Phone: 1800 359 719
Email: asiaapcallcenter.im@pg.com

Austria

Head Office & Plant
Phone: 0 800 601 107, +44 207 949 0133
Email: achqactpay.im@pg.com

Azerbaijan

Head Office & Plant
Phone: +7 (495) 258-58-07
Email: APhelpdeskRASC.im@pg.com

Belgium

Head Office & Plant
Phone: 0 800 84 094, +44 207 949 0133
Email: frbeneluxplap.im@pg.com

Brazil

Head Office & Plant
Phone: 0 800 891 86 94

Bulgaria

Head Office
Phone:  +35929174645
Email: apbgfrontoffice.im@pg.com

Canada

Head Office & Plant
Phone: 1 877 747 29 63

Chile

Head Office & Plant
Phone: 800 740 247

China

Head Office & Plant
Phone: +86-20-32300150
Email: chinaapcallcenter.im@pg.com

Colombia

Head Office & Plant
Phone: 1-800-950-6012

Costa Rica

Head Office & Plant
Phone: 22 04 12 22

Croatia

Head Office & Plant
Phone: +38516690361, +38516690346
Email: hrsihpfo.im@pg.com

Czech Republic

Head Office & Plant
Phone: + 420 313 522767
Email: czechhpfo.im@pg.com

Denmark

Head Office & Plant
Phone: +44-207-949-0133
Email: nordicshqactpay.im@pg.com

Dubai

Head Office & Plant
Phone: +971 4 8064436
Phone: +971 4 8064370
Email: acctspayablesa.im@pg.com

Egypt

Head Office & Plant
Phone: +202 3828 2777
Email: eglbhpfo.im@pg.com

El Salvador

Head Office & Plant
Phone: 800 60 36

Finland

Head Office & Plant
Phone: +44-207-949-0133, 0800 441 11986
Email: nordicshqactpay.im@pg.com

France

Head Office & Plant
Phone: 08 05 02 55 26, +44 207 949 0133
Email: frbeneluxplap.im@pg.com

Germany

Head Office & Plant
Phone: 0 800 101 21 73, +44 207 949 0133
Email: deplactpay.im@pg.com

Guatemala

Head Office & Plant
Phone: 1 800 423 00 31

Hong Kong

Head Office
Phone: 852 25829494 or 852 25829382
Email: hongkonghpfo.im@pg.com

Hungary

Head Office & Plant
Phone: 36 1 451 7448
Email: hungaryhpfo.im@pg.com

India

Head Office & Plant
Phone: 800 440 1098
Email: asiaapcallcenter.im@pg.com

Indonesia

Head Office & Plant
Phone: +6221 2963 7836
Email: indohpfo.im@pg.com

Ireland

Head Office & Plant
Phone: 1 800 200 957, +44 207 949 0133
Email: ukhqactpay.im@pg.com

Israel

Head Office & Plant
Phone: +972-3-7675469
Email: israelhpfo.im@pg.com

Italy

Head Office & Plant
Phone: 800 122 776, +44-207-949-0133
Email: itplactpay.im@pg.com

Japan

Head Office & Plant
Phone: 81-78-336-6929
Email: hpfojp.im@pg.com

Kazakhstan

Head Office & Plant
Phone: +7 (495) 258-58-07
Email: APhelpdeskRASC.im@pg.com

Kenya

Head Office & Plant
Phone: +44 207 949 0133
Email: asiaapcallcanter.im@pg.com

Korea

Head Office & Plant
Phone: 82-2-6940-6032 / 6033
Email: koreahpfo.im@pg.com

Latvia

Head Office & Plant
Phone: +371 67015158
Email: latviahpfo.im@pg.com

Lebanon

Head Office & Plant
Phone: +202 3828 2777
Email: eglbhpfo.im@pg.com

Malaysia

Head Office & Plant
Phone: + 603-23032841
Email: myhpfo.im@pg.com

Mexico

Head Office & Plant
Phone: 01 800 123 47 53

Morocco

Head Office & Plant
Phone: 212 522 47 09 87
Phone: 44 207 949 0133
Email: maplactpay.im@pg.com

Netherlands

Head Office
Phone: 0 8000 203 603, +44 207 949 0133
Email: frbeneluxplap.im@pg.com

New Zealand

Head Office & Plant
Phone: 800 49 00 30
Email: asiaapcallcenter.im@pg.com

Nicaragua

Head Office & Plant
Phone: 001 800 506 00 29

Nigeria

Head Office & Plant
Phone: 44 207 949 0133
Email: asiaapcallcenter.im@pg.com

Norway

Head Office & Plant
Phone: 44 207 949 0133
Email: nordicshqactpay.im@pg.com

Pakistan

Head Office & Plant
Phone: 92213520 1386
Email: acctspayablepk.im@pg.com

Panama

Head Office & Plant
Phone: 00 800 50 60 030, 306-6291

Peru

Head Office & Plant
Phone: 0 800 51 000

Philippines

Head Office & Plant
Phone: 1800 1441 0145
Email: asiaapcallcenter.im@pg.com

Poland

Head Office & Plant
Phone: +44 207 949 0133
Email: polactpay.im@pg.com

Portugal

Head Office & Plant
Phone: 800 846 111, +44 207 949 0133
Email: ptplactpay.im@pg.com

Puerto Rico

Head Office & Plant
Phone: 1-888-839-9059

Romania

Head Office & Plant
Phone: +40 21 301 11 99
Email: romaniahpfo.im@pg.com

Russia

Head Office
Phone: 7 495 258 58 07
Email: APhelpdeskRASC.im@pg.com
Plant
Phone: 7 487 623 18 57
Email: APhelpdeskRASC.im@pg.com

Saudi Arabia

Head Office & Plant
Phone: +96 6126538948
Email: acctspayablesa.im@pg.com

Singapore

Head Office & Plant
Phone: 800 852 3521
Email: asiaapcallcenter.im@pg.com

Slovakia

Head Office & Plant
Phone: 420-313-522-767
Email: slovakiahpfo.im@pg.com

Slovenia

Head Office & Plant
Phone: +38516690361, +38516690346
Email: hrsihpfo.im@pg.com

South Africa

Head Office & Plant
Phone: +44 207 949 0133
Email: asiaapcallcenter.im@pg.com

Spain

Head Office & Plant
Phone: 900 800 651, +44-207-949-0133
Email: esplactpay.im@pg.com

Sweden

Head Office & Plant
Phone: 44-207-949-0133
Email: nordicshqactpay.im@pg.com

Switzerland

Head Office & Plant
Phone: +44 207 949 0133, 800 404 508
Email: gehqactpay.im@pg.com

Taiwan

Head Office & Plant
Phone: 886-2-28889894
Email: taiwanhpfo.im@pg.com

Thailand

Head Office & Plant
Phone: +662 353 0268, +662 667 5345
Email: Thailandhpfo.im@pg.com

Turkey

Head Office & Plant
Phone: 90 262 6484316
Email: acctspayabletr.im@pg.com

Ukraine

Head Office
Phone: 38 044 490 09 17
Email: APhelpdeskRASC.im@pg.com
Plant
Phone: 38 056 790 76 54
Email: APhelpdeskRASC.im@pg.com

United Kingdom

Head Office & Plant
Phone: 0 800 331 60 26, +44 207 949 0133
Email: ukhqactpay.im@pg.com

United States

Head Office & Plant
Phone: 1-513-945-9211

Venezuela

Head Office & Plant
Phone: 0-800-100-4113, 0-800-722-6836

Vietnam

Head Office & Plant
Phone: 84-8-3528-7058
Email: vietnamhpfo.im@pg.com

This table depicts the invoicing methods available for paperless countries. If the country you are looking for is not listed in the table, it is not a “paperless country” and you must submit paper invoices.

P&G is going through a Procurement optimization which includes the implementation of a purchasing solution, Coupa for indirect (non-Material Requirement Planning) goods and services. Coupa will be used by P&G to send purchase orders and to receive invoices electronically from suppliers. For further information/onboarding around Coupa Supplier Network go to this Link. For additional details regarding the P&G Coupa deployment, please send an email to pgsuppliercoupa.im@pg.com.

The chart in this Link contains all available invoicing methods for “Coupa-P&G” suppliers depending on the combination of suppliers’ country and P&G buying locations’ country.

For a Coupa Overview go to: www.coupa.com/e-procurement/innovations/supplier-network

For a Coupa invoicing tutorial go to: success.coupa.com?cid=supplier-getting-started

For additional help in identifying the invoicing option best suited for your needs, click on the button to use the interactive wizard. The wizard is designed to be used to determine the most suitable invoicing method for your use per Country. If you invoice too many different regions, we recommend you use the wizard multiple times for each country where the purchasing P&G legal entity is VAT registered to best understand the most suited method for you. You may want to consider using a method supported by most countries of interest. However, you may end up having to use more than one invoicing methods for different countries even if the purchasing P&G Legal Entity is the same.

Please note: Though the matrix and/or the wizard will help you with identifying a suitable invoicing method, you will need to meet certain invoicing requirements based on local legislation. Please see the interactive map below to identify country specific invoicing requirements.

Need expert help? Please contact the Accounts Payables Customer Response Centre

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P&G Invoicing Requirements and Country Specifications

In order to enable P&G to pay your Company on time:
  • Your Invoices and credit notes must meet all relevant country, legal, tax and P&G requirements.
  • For the P&G requirements by Country please select your Region and Country in the interactive map below.
  • If your invoices and credit notes do not meet all legal, tax requirements, and P&G requirements, P&G will return these invoices or credit notes to you. P&G will explain the reason why your invoice or credit note cannot be processed at this time and will provide a contact to our call center in case you have further questions.
  • You will be asked to resubmit your invoice or credit note once it is compliant with these requirements.
  • Payment terms will begin when P&G receives a compliant invoice or credit note.
  • To reduce delays that could affect the invoice payment process, it is critical that you submit invoices and credit notes to the correct mailing address. These can be found by selecting your Region and Country in the interactive map below.

Use the interactive global map below to help identify the P&G Country specific invoicing requirements and invoice mailing instructions. The mailing instructions will typically depend on the P&G Legal Entity VAT ID being used. Selecting the relevant country requirement can depend on "what is being sold" and on the supplier/customer VAT status. If needed, suppliers should obtain proper tax advice.

Here you can find certain helpful instructions to facilitate the payment of your invoice.

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How to Check the Status of Your Invoice

P&G has simplified how you can access real-time invoice status information.

You have several options to check the status of invoices:
  1.  Use Simple Invoice Status to check the basic status of a single invoice without logging on to P&G’s supplier portal.
  2.  Get comprehensive invoice and payments status information by using:
    a.  Invoice Status app [new, recommended].
    b.  P&G’s supplier portal payment & invoicing reports.

Invoicing Promo video

Click here if you need help in navigating the Invoice Status APPs.

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P&G Payment Terms Policy

  • P&G standard Payment Terms are 75 days. In every Country where there are restrictions, P&G will abide by those.
  • Payment Terms will always begin when P&G receives a compliant and accurate invoice from the supplier.
  • Invoices due on a weekend or on a local holiday, will always be settled on the following workday.

If you need more information on P&G Payment Terms, please contact your P&G Purchasing Contact.

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P&G Payment Receiving Methods

P&G's preferred payment method is Electronic Funds Transfer (EFT). With EFT, payments can be electronically deposited utilizing ACH (Automated Clearing House) or other electronic payment types, directly into your company's designated bank account; generally within 2- 5 working days. In case you want to update your bank information, please contact the Accounts Payable Customer Response Centre.

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